Privacy Policy
Effective Date: June 9, 2026 · Last Updated: June 9, 2026
Shelton's Janitorial (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information — including the rights of California residents under the California Consumer Privacy Act (CCPA).
By using our website at sheltonjanitorial.org or contacting us, you agree to this Privacy Policy.
1. Information We Collect
We collect personal information in the following ways:
A. Information You Provide Directly
- Contact and estimate requests: Name, phone number, email address, service address, property type, and message when you fill out our contact or estimate form.
- Employment applications: Name, address, phone number, email address, employment history, education, references, and any other information you voluntarily submit on our online employment application.
- Communications: Any information you share when you call, email, or text us.
B. Information Collected Automatically
- Analytics data: We use Google Analytics 4 (GA4) to collect information about how visitors use our website. This includes pages visited, time on site, general geographic location (city/region level, not precise), device type, browser type, and traffic source. This data is aggregated and anonymized.
- Cookies and tracking technologies: Our website uses cookies — small text files stored on your device — to support analytics and website functionality. You can control cookies through your browser settings.
- Log data: Our servers may automatically record standard technical information such as your IP address, browser type, and the pages you visit.
2. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests, inquiries, and messages
- Schedule and provide cleaning services
- Process and evaluate employment applications
- Communicate with you about your service, appointment, or inquiry
- Improve our website and understand how visitors use it (via analytics)
- Comply with applicable legal obligations
- Send occasional service-related updates (we do not send unsolicited marketing emails)
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: We use trusted third-party tools to operate our business (see Section 4 below). These providers access your data only to perform services on our behalf and are contractually required to keep it confidential.
- Legal compliance: We may disclose information if required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of business assets, personal information may be transferred to the new owner, who will be bound by this policy or provide notice of any changes.
4. Third-Party Services We Use
Our website uses the following third-party tools that may collect data independently under their own privacy policies:
- Google Analytics 4 (Google LLC): Website traffic analytics. Data is anonymized and aggregated. Google Privacy Policy. You can opt out via Google Analytics Opt-out.
- Microsoft Bing Webmaster Tools: Search performance data. No personal visitor data is collected via our Bing verification tag. Microsoft Privacy Statement.
- Go Dandy (Dandy): A live chat and review widget that may appear on our website. If you interact with the widget, Dandy may collect information you provide. Please review Dandy's Privacy Policy.
5. Cookies
Our website uses cookies to support analytics and basic functionality. You have the following options to control cookies:
- Browser settings: Most browsers allow you to block or delete cookies through their settings.
- Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on.
Disabling cookies may affect certain features of the website.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purpose for which it was collected:
- Estimate and contact inquiries: Retained for up to 2 years or as long as an active client relationship exists.
- Employment applications: Retained for up to 1 year from the date of application, unless an employment relationship is established.
- Analytics data: Governed by Google Analytics' default retention settings (14 months).
7. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and any third parties with whom we share it.
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (such as when the information is needed to complete a transaction or comply with legal obligations).
- Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
- Right to Opt-Out of Sale: We do not sell personal information. You do not need to take any action regarding this right.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, contact us using the information in Section 9. We will respond to verified requests within 45 days as required by law.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to make a privacy-related request, please contact us:
We will acknowledge your request within 10 business days and respond fully within 45 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.