Frequently asked questions
Practical answers before you schedule your cleaning.
Before you book
Are you licensed, bonded and insured?
Yes. Shelton’s Janitorial is licensed, bonded and insured, and employees are individually bonded. We carry up to $2 million in general liability coverage. Tell us about any documentation requirements when requesting a commercial bid.
Do you bring cleaning supplies and equipment?
Yes, we bring cleaning supplies and vacuums. If you prefer a specific product or your own equipment, tell us before the visit so we can confirm suitability and the cleaning plan.
How much does house cleaning cost?
We quote based on home size, condition, cleaning priorities and visit frequency. An initial or deep cleaning may require more work than a maintenance visit. Send your city, approximate square footage, bedrooms, bathrooms and requested tasks for an estimate; the scope and price are confirmed before booking.
How much does commercial janitorial service cost?
Commercial pricing depends on square footage, traffic, restrooms, flooring, frequency, access and the tasks included. We review your scope and may arrange a walkthrough before providing a written proposal. Project and recurring service prices are quoted individually.
Can I schedule weekly, biweekly or monthly house cleaning?
Yes. Request your preferred frequency and days. We confirm route availability and the first-clean requirements before setting up recurring visits. One-time, deep and move-related cleaning can also be requested.
How does the new-client offer work?
New clients receive 25% off the first cleaning when signing up for regular service. Ask us to confirm eligibility, the agreed scope and your recurring schedule before booking.
Which areas do you serve?
Our nearby residential service area includes Gridley, Yuba City, Marysville, Live Oak, Olivehurst, Edgewater and Plumas Lake. Commercial and project cleaning covers a wider Northern California area, including Chico, Oroville, Paradise, Willows, Colusa, Red Bluff, Anderson, Redding and Grass Valley. Availability depends on location, scope and crew scheduling.
Do you clean banks and offer after-hours janitorial service?
Yes. We have experience cleaning 11 Sierra Central branches. We discuss approved cleaning areas, facility access, service frequency and after-hours availability with management. Restricted areas are included only when specifically authorized.
What is included in a move-out clean?
We agree on the condition and tasks before quoting. Discuss kitchens, bathrooms, floors, dusting, inside cabinets, appliances and interior windows when requesting your estimate. These details must be included in the written scope; specialty tasks are not automatically included.
Do you handle post-construction cleaning?
Yes. We quote rough, final and touch-up cleaning based on the project. Send the site location, square footage, plans or task list, cleaning phases, walkthrough date and turnover deadline. Access and equipment needs are reviewed before scheduling.
Can you work around Airbnb check-in and checkout times?
Share the rental location, size, booking calendar and guest arrival deadline. We confirm availability before accepting a turnover. Laundry, bed making, restocking and any special tasks are agreed for the property.
What should I tell you before the first cleaning?
Tell us about pets, rooms to skip, delicate surfaces, product preferences, parking and entry arrangements. Include your priorities and any deadline. We confirm the plan before booking; a submitted request does not reserve a visit.
Request House Cleaning Request a commercial or project estimate
Have another question?
Tell us about your space and the cleaning help you need.
How do your employee background checks and bonding work?
Employee background checks are processed through Checkr. Results usually take a couple of days, though timing can vary. Once the results are returned, we arrange each employee’s individual bond.
What payment methods do you accept?
We accept cash, checks, Zelle, Cash App, Apple Pay and credit cards. Ask us about using Affirm to split the cost of your first cleaning. Contact us for payment instructions and available terms before booking.
Do you offer daytime and nighttime cleaning?
Yes. Our crews work daytime and evening/night shifts by appointment, including after-hours commercial janitorial service. Office hours are Monday–Friday, 9:00 AM–5:00 PM Pacific. Cleaning appointments are arranged separately, with availability confirmed before booking.